We agree to accept responsibility for your complete satisfaction with the materials we use and the workmanship we provide. During the first year, if you are dissatisfied with our service or our people for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.

Any contractor can price your repair or replacement for less by cutting corners with cheap materials and unskilled labor. If you prefer to do business with Active Air Specialists, give our team members the opportunity to sit back down with you and review the comparison with you. We guarantee to match any offer that is apples to apples from a reputable and insured company.

If a manufacturer makes excuses and refuses to honor their warranty, we will make necessary repairs at no charge to you for the term of your agreement.

Our Service Experts are the best in skill, attitude and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you let the most knowledgeable Service Experts in the business. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or swear in or near your home and are drug tested. If, when they have finished in your home they have not performed in accordance with these high standards, we will refund whatever portion of the purchase price you feel to be fair and reasonable.

We value your safety. Our Service Expert will arrive in a company vehicle, wearing a company uniform. All of our team members carry identification cards, which you may ask to see before letting them in your home. Lion Home Service is fully licensed and insured for your safety and protection.

We value your time. Our call center is open 24 hours a day, 7 days a week and when you call, you will always speak with a live person. Our experienced customer service representatives will schedule an appointment that is convenient for you. Before our team member arrives at the appointed time, we will give you a call so you don’t have to waste your valuable time waiting or worrying.

Hey neighbor! When we see you at the grocery store, a local sporting event, or church, we want you to be happy to see us. If we can’t make you happy, we will remove the system we installed and refund 100% of your money.

We value your home. Our team members use floor-protecting shoe covers and tarps to protect your home. We make sure they leave your home’s interior in the same condition it was before they arrived. If we don’t get it to your satisfaction, we will clean your home.